Policy

Return Policy

Our commitment to your satisfaction

Your Satisfaction Guaranteed

At Flamecraromaai, we are committed to providing exceptional car washing services. If you are not satisfied with our service, we're here to make it right.

Service Satisfaction

We stand behind the quality of our work. If you are not satisfied with our service, please contact us within 48 hours of service completion. We will work with you to resolve any concerns.

48-hour satisfaction guarantee

Refund Policy

We offer full refunds for services that do not meet our quality standards. Refund requests must be made within 48 hours of service completion and will be processed within 5-7 business days.

Full Refund

Complete reimbursement for unsatisfactory service

Processing Time

5-7 business days for refund completion

Original Payment Method

Refunds issued to original payment source

Service Redo

If you are not satisfied with any aspect of our service, we will gladly redo the service at no additional cost. Please contact us to schedule a redo service at your convenience.

Free service redo
Flexible scheduling
Priority service

Cancellation Policy

You may cancel your scheduled service up to 24 hours before the appointment time without penalty. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.

More than 24 hours

Free cancellation with no charges

Less than 24 hours

May incur cancellation fee (up to 50% of service cost)

Same day / No show

Full service charge may apply

Contact for Returns

To request a refund or service redo, please contact us through any of the following methods:

Address

56 Pirrama Rd, Pyrmont NSW 2009, Australia

Contact Us Now